BlackBerry Support Centre

Currently, most BlackBerry users have upgraded BBM (Blackberry Messenger) to version 7. BBM 7 gives you the freedom to choose how you connect with your BBM contacts. It is designed so you can seamlessly switch from a BBM message to a BBM Voice call for free over Wi-Fi. That certainly supports the new flagship: the voice call (voice call).

With BBM version 7.0, you’ll have the ability to voice chat with your BBM contacts over Wi-Fi®. This is a significant update to the platform and its capabilities, and gives you the choice of text or talk.   simply hit the call button and jump into a call.   You also have the ability to multitask while on a BBM Voice call  . BBM Voice is also compatible with the accessories like a headset or Bluetooth® accessory .You can also talk through the speakerphone on your handset.

Unfortunately, the BBM version 7 still has some problems-are likely to be experienced by the user-that is unstable voice chat error. In fact, it is connected to the Wi-Fi connection. But, the voice call is often broken.

What should we do about it? Here is a step by step that can be taken  the problem.

In the  first look this step If you use Microsoft Windows 7 :

•      Please Click the Windows / Start button + R
•      Then Type CMD
•      After do it  please Type: Ipconfig
•      The window will appear Default Gateway: Ex; 192.168.X.XXX

To set on the BlackBerry:

•      Go to Options
•      Select Networks and Connections
•      Select WiFi Network
•      Press the BB
•      Select the Saved Wi-Fi Networks
•      Find the name of a Wi-Fi connected
•      Press the BB
•      Select "Edit"
•      Uncheck "Automatically OBTAIN IP address and DNS"

Then please to filling in the fields:

•      IP address as the gateway = Filled (just change the last digit)

If your Default Gateway is 192.168.1.1, for IP 192.168.1.XXX filled (Changes to the latest figures, can be charged from number 2 to 255, with a record of IP should not be the same as the Default Gateway” and ‘IPv4 Address’ in ipconfig)

•      Subnet Mask = 255.255.255.0
•      Primary DNS = 8.8.8.8
•      Secondary DNS = 8.8.4.4
•      Filled default gateway addresses = same as "Default Gateway"
•      Domain SUFIX =
•      Then Save and Connect

Note: For all  windows operating system please open the "ipconfig".